How to Correct a Wrong Entry or Exit Record in EES

Request access to your EES data and ask for the inaccurate or incomplete record to be corrected. Contact a data controller or data protection officer in a country using EES, preferably one you travelled through, and keep evidence of the actual crossing.

This guide was checked against the official EES traveller pages and the consolidated EES Regulation on August 24, 2026.

You have a right to request correction

The official EES data page says a non-EU national to whom EES applies may request access to data relating to them, correction of inaccurate or incomplete data, and deletion of unlawfully processed personal data. It directs travellers to a data controller or data protection officer in a European country using EES, preferably a country they visited. Source 1

Article 52 of the current consolidated EES Regulation provides the legal procedure. A third-country national may address a request concerning access, rectification, completion, erasure, or restriction of processing to the competent authority of any Member State. Source 2

The correction right applies when data is factually inaccurate or incomplete. It is not a way to replace an inconvenient but accurate crossing date with a preferred date.

Start by preserving the evidence

Before asking for a change, write down exactly what appears to be wrong and preserve the source material that supports the correct event. Useful records can include:

• the passport and travel document used at the border;
• the local calendar date and approximate time of the crossing;
• the country, airport, port, station, or land crossing;
• boarding passes, tickets, carrier confirmations, or accommodation records;
• a refusal-of-entry document or other paper issued at the border;
• correspondence already received from a border authority;
• the EES data or notice that led you to identify the mismatch.

These items do not guarantee that a request will be accepted. They make the requested correction specific and give the authority material it can compare with the EES record.

Keep the original evidence unchanged. If you also maintain a private travel log, note the suspected EES error separately rather than editing the log to imitate the disputed system record.

Where to send an EES correction request

The official EES contact directory lists the data controller, data protection officer, and supervisory authority for each European country using EES. It explains that the controller handles requests to exercise data-protection rights, while the supervisory authority can provide information or receive a complaint. Source 3

The Regulation allows a request to be addressed to the competent authority of any Member State. The official traveller guidance nevertheless recommends contacting a country you travelled to when possible. That is a practical starting point because the request names a specific crossing and record.

A focused request should identify the traveller, the travel document, the disputed crossing, the field believed to be wrong, the correction requested, and the evidence attached. Ask the authority to confirm receipt and keep a complete copy of what you sent.

How long the authority has to reply

Under the consolidated Regulation, the responsible Member State or the Member State receiving the request must reply within 45 days of receiving it. Source 2

When a correction request is made to a country other than the country responsible for the record, Article 52 sets out additional cooperation steps. If the receiving country can check the data without consulting the responsible country, it checks accuracy and lawfulness within 30 days. Otherwise, it contacts the responsible country within seven days, and that country performs the check within 30 days of the contact. Source 2

Those are procedural deadlines in the Regulation. They do not mean every disputed entry or exit will be changed.

What happens after the check

If the EES data is factually inaccurate, incomplete, or recorded unlawfully, Article 52 requires the responsible country, or the receiving country where applicable, to rectify, complete, or erase it, or restrict its processing. The authority must confirm the action in writing without delay. Source 2

If the authority does not agree that the data is wrong, incomplete, or unlawful, it must issue an administrative decision explaining in writing why it will not make the requested change. Source 2

The official EES page says a traveller can complain to the supervisory authority of the country responsible for processing the data, including when they believe that country recorded the data incorrectly. Article 54 also provides a right to bring an action or complaint when access or correction is refused, unanswered within the deadline, or never handled. Source 1

Keep your own border-day record while the request is pending

An EES correction process and a personal travel-day calculation serve different purposes. Preserve the date you believe is accurate, the disputed system value, the evidence, the date you submitted the request, and every response.

Do not assume that submitting a request has changed the EES record. Treat the correction as pending until the authority confirms the result in writing.

For a Schengen count, read the rolling 90-in-180 guide and keep the actual chronology available for an immigration professional. Jetseen can hold your private travel history, but it cannot view, alter, or override an EES record.

Frequently asked questions

References

1. 1Official EES data-rights page, retrieved August 24, 2026
2. 2Regulation (EU) 2017/2226, Article 52, retrieved August 24, 2026
3. 3Official EES national contact directory, retrieved August 24, 2026