Jetseen Help

Clear answers for complicated travel-day records.

Find the exact question you are dealing with, then follow the linked source guide for the jurisdiction-specific rule.

What happens when I am in two countries on the same day and both residency trackers appear to count it?

Record both border events and keep the original times. Different rules may treat a shared travel date differently, so verify each jurisdiction before changing either total.

Do arrival and departure days both count when I am checking a visa or tax residency limit?

Sometimes both dates count, but the answer depends on the exact rule. Save both dates, identify the jurisdiction and period, then apply that rule without borrowing another country's convention.

How do transit days work for Schengen if I change planes, clear immigration, or leave the airport?

A Schengen transit date can count when you enter the Schengen Area, while a wholly airside connection may not. Keep the itinerary and confirm whether border control was crossed.

What should I do if I forgot to log a trip and only noticed after my residency totals changed?

Add the missing trip using the best evidence available, note why it was entered late, and recheck every rule whose calculation period overlaps those dates.

How do I export my travel history for my accountant without sending an unreadable list of trips?

Export a date-bounded record with countries, arrival and departure dates, duration, purpose, and notes, then keep a copy of the exact file you supplied.

What do the colour states in a residency day tracker mean, and should I treat red as a legal conclusion?

Treat colours as calculation signals, not legal conclusions. Read the underlying day total and rule period, then ask an adviser when facts beyond physical presence could change the result.

How should I track two passports when I enter one country on one passport and leave using the other?

Keep one chronological trip record and attach the passport used at each border event. Do not split the physical-presence history into two unrelated timelines.

Does a residence permit change my Schengen 90-in-180 count when I travel outside the country that issued it?

A residence permit can change how particular stays are treated, but it does not create one universal answer for every Schengen trip. Check the permit country and each travel segment.

How do I correct a wrong entry date without losing the record of what I changed and why?

Correct the date from reliable evidence, keep a note of the former value and reason, then recalculate every overlapping rolling window or tax period.

What should I do if my records show that I have already overstayed a visa or short-stay limit?

Stop treating the tracker as a planning tool and obtain qualified immigration advice promptly. Preserve your complete travel record and do not alter dates to make the count look better.

Does leaving Schengen for one day reset the 90-in-180 calculation or give me a new allowance?

No. A one-day exit does not reset the rolling Schengen window. Earlier presence days leave the calculation only when they move outside the applicable 180-day lookback.

How are leap years, overnight flights, time zones, and partial days handled in a travel day count?

Use calendar dates under the relevant rule, not elapsed 24-hour blocks. Keep local arrival and departure evidence because partial-day and time-zone treatment can differ by jurisdiction.

Why did EES photograph my child but not take fingerprints?

Children under 12 who are subject to EES are exempt from fingerprint collection, but EES can still record their facial image, passport details, and border event.