Jetseen Help
Why is a trip not appearing in a tracker?
Check the trip's country and dates, the tracker's period, whether the rule includes that country, and whether a GPS suggestion is still waiting for review.
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What to do
- Open the trip and verify country, dates, and confirmed status.
- Open the tracker and inspect its countries, period, and rule type.
- Correct the record or tracker configuration, then recalculate.
Why this matters
A saved trip only affects rules whose scope and time window include it. Custom tracker settings, tax-year boundaries, and unconfirmed GPS entries are common reasons for an apparent gap.
The trip record should describe what happened. The tracker then applies its configured calculation. Keep documents for disputed boundary dates and avoid changing accurate history only to produce a preferred result.
Check the rule behind the answer
Jurisdictions do not all define a presence day in the same way. Read How to Track Days Across Countries for the rule context and cited sources used by this answer. Official guidance and advice for your facts take priority over an app display.
Before you rely on the total
- Check the country, entry date, departure date, and local time where relevant.
- Resolve duplicate, missing, overlapping, or unreviewed GPS-assisted records.
- Confirm the tracker period, countries, threshold, and tracking direction.
- Export a fresh record after any correction that changes a previously shared total.
When to ask a professional
Ask a qualified tax or immigration professional when a count is close to a legal threshold, an exception may apply, records conflict, or a late correction could affect a filing, permit, or overstay. Jetseen organizes dates and calculations. It does not decide your legal status.